ABSTRACT摘要PAGE24摘要高科技企业与传统企业相比具有技术高、风险大，投入大，收益高和成长快五个特点。自改革开放和我国加入世界贸易组织以后，我国的高科技企业呈现出快速增长的势头，而高科技企业面临的知识产权保护难题也越来越多，由于国内外的知识产权发展历史较旧，使得我国企业在知识产权保护这一块明显处于略施。因此研究我国高科技企业知识产权保护的现状与对策具有现实意义。本文总和运用文献资料法，调查法和定量定性分析法对我国现阶段高科技企业的知识产权保护状况进行研究，不仅研究了高科技企业和知识产权的概念，还从三个角度分析保护现状，给出不足和原因，最后给出提高我国高科技企业知识产权保护的对策和方法。关键字：高科技企业；知识产权；知识产权保护致谢ABSTRACTThequeuephenomenoninthetelecomofficesisanormalissue.Toimprovethecustomers’satisfactionandtosupportthecompanychanging,weshouldsolvethisproblemproperly.Thebasicgoaltoresolvequeueproblemistheappropriatetradeoffbetweenthecustomers’wavydemandandthetelecomoffices’limitedservicecapability.Thispaperisbasedonthequeuingtheoryanddemandmanagementtheory.Andbasedonthedatacollectionandcustomersurveyandinterview,theauthorusessomestatisticalmethodstoreflecttheactuality.Thentheauthorfindsthereasonofqueuingintelecomofficefromcustomers’view.Furthermore,theauthoranalysestherealdemandofthecustomersbysortingthemintotypesofpayingandtimeandpricesensitivity.Tofollowup,threesolutionshadbeenbroughtforward:firstly,distributingthecustomers;secondly,stoppingphonebydifferentnumber;lastly,promotingthedemandduringthenon-fastidious.KeyWords:queuingtheory,demandmanagement,telecomoffices目录TOC\o"1-3"\h\z\uHYPERLINK\l"_Toc322683723"第一章引言PAGEREF_Toc322683723\h1HYPERLINK\l"_Toc322683724"1.1选题背景PAGEREF_Toc322683724\h1HYPERLINK\l"_Toc322683725"1.2研究目标和意义PAGEREF_Toc322683725\h2HYPERLINK\l"_Toc322683726"1.3研究方法PAGEREF_Toc322683726\h3HYPERLINK\l"_Toc322683727"1.3.1文献资料法PAGEREF_Toc322683727\h3HYPERLINK\l"_Toc322683728"1.3.2调查法PAGEREF_Toc322683728\h3HYPERLINK\l"_Toc322683729"1.3.3定量分析与定性分析相结合的方法：PAGEREF_Toc322683729\h3HYPERLINK\l"_Toc322683730"第2章高科技企业知识产权保护相关理论界定PAGEREF_Toc322683730\h4HYPERLINK\l"_Toc322683731"2.1高科技企业PAGEREF_Toc322683731\h4HYPERLINK\l"_Toc322683732"2.1.1高科技企业的含义PAGEREF_Toc322683732\h4HYPERLINK\l"_Toc322683733"2.1.2高科技企业的特点PAGEREF_Toc322683733\h5HYPERLINK\l"_T