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VENDORREPORTPREPAREDFORofContentsAligningBusinessandITToImprovePerformanceVentanaResearch6150StoneridgeMallRoad,Suite350Pleasanton,CA94588©CopyrightVentanaResearch2011DoNotRedistributeWithoutPermissionTheVentanaResearchValueIndex:ProductInformationManagementPleasanton,CaliforniaJanuary10,2011VentanaResearchperformedthisresearchandanalysisindependently.OurgoalsweretodeterminetheValueIndexforProductInformationManagementandtoevaluatevendorsandproductsinaccordancewiththeVentanaResearchProductInformationManagementblueprintandspecificoperationalandperformanceactivitiesandprocesses.Wechargednofeesforthisresearchandinvitedtoparticipateallvendorsthataredeliveringapplicationstoenableproductinformationmanagement.ThisreportincludesvendorsandproductsgenerallyavailableasofJanuary2011.OurpurposeinconductingthisresearchwastoevaluatethematurityofsoftwarevendorsandproductsandtheirappropriatenessforthemethodologyandprocessofProductInformationManagement.Thisresearchandreportarenotintendedtoimplythatonevendororproductistherightchoiceforanyparticularorganization.Rather,theyprovideabaselineofknowledgethatorganizationscanusetoevaluatevendorsandproductstomanageandimproveperformancebyaligningbusinessandIT.UnlikeITanalystfirmreportsthatusesubjectiveinfluencestoscorevendors,ourresearchisbasedonthoroughanalysisofthecustomerassuranceandproductcategoriesthatbestrepresenthowanorganizationshouldevaluateitstechnologysupplier.WecertifythatVentanaResearchperformedtheresearchtothebestofourability;thattheanalysisisafaithfulrepresentationofourknowledgeofvendorsandproducts;andthattheanalysisandscoringareourown.©2011VentanaResearchPage2TheVentanaResearchValueIndex:ProductInformationManagementProductInformationManagementVentanaResearchdefinesproductinformationmanagement(PIM)asthepracticeofusinginformationandtechnologytoeffectivelysupportpeople-andproduct-relatedprocessesacrosstheenterprisesupplychainfortheentirelifecycleofacom