HOTELTERMINOLOGY&ABBREVIATION酒店术语与缩写DEPARTMENT:部门1、GeneralManager:GM总经理2、DeputyManager副总经理3、ExecutiveOffice总经理办公室4、PersonnelDepartment人事部5、SalesDepartment销售部6、PublicRelationDepartment:PR公关部7、FrontOfficeDepartment:FO前厅部8、HousekeepingDepartment:HSKP管家部9、LaundryDepartment洗衣部10、FoodandBeverageDepartment:F&B餐饮部11、AccountDepartment/FinancialDepartment财务部12、PurchasingDepartment采购部13、TrainingDepartment培训部14、EngineeringDepartment工程部15、SecurityDepartment保安部16、Computerroom电脑房17、Publicarea:PA公共区域18、Dutymanager值班经理B.ADDRESS:称呼1、GeneralManager:GM总经理2、DepartmentHead:DH部门经理3、Directorofsales:DOS销售总监4、FrontOfficeManager:FOM前厅经理5、AssistantFOM:AFOM前厅副经理6、AssistantManager:AM大堂副理7、Supervisor主管8、AssistantSupervisor副主管9、Captain/ShiftLeader领班10、Financialcontroller:财务总监C:FrontOfficeSection前厅各分部1、Reception:Recp(Receptionist)接待处2、Reservation:Rsvn订房部3、Concierge/Bellcounter礼宾部4、Operator总机5、BusinessCenter:BC商务中心6、Frontofficecashier:FOC前厅收银7、Transportation租车服务8、Mail&Information邮件及问询D:FrontOfficeTerminology:前厅术语1、Check-in:C/I入住2、Check-out:C/O退房3、Register/pre-registration提前登记4、RegistrationCard:RC登记卡5、PassportNumber护照号码6、Nationality国籍7、ArrivalDate:ARR抵店日8、DepartureDate：DEP离店日9、Dueout:DO预离10、RoomRate:RMRT房价11、ServiceCharge:SVCCHG服务费12、GovernmentTax政府税收13、SingleRoom/KingSizeBed单人房14、DoubleRoom/TwinRoom双人房15、Suite套房16、PresidentialSuite总统套房17、VacantReady:VR空净房18、OccupiedRoom:OC占用房19、OutOfOrder:OOO坏房20、OccupiedDirty:OD占用脏房21、VacantDirty:VD空房脏房22、Assign:AS分房23、MasterCard/key万能钥匙24、LockRoom锁房25、DoubleLock反锁26、Skipper跑单27、Discount:IS折扣28、Tariff房价29、Brochure小册子30、CreditCard信用卡31、Deposit按金32、Booking预订33、Booking-Reservation预订34、Message留言35、Massage按摩36、Fax传真37、Cable电挂38、Computer电脑39、Telegram电报40、Luggage/Baggage行李41、Parcel包裹42、RoomChange换房43、SafetyBox/SafeDepositBox保险箱44、Cash现金45、Signature签名式样46、GuestFolio客单47、Traveler’sCheque(Che